FAQ’s

Shipping:

How much will shipping cost?

  • At Moto Explorer we have a $15 Flat Rate Shipping Fee Site Wide.

How do you send your items?

All shipping unless requested and paid for by the customer will be as a standard Australia Post parcel.

How long will it take to get my items?

  • On average expect your purchase to arrive in 5-7 days. Postage times may vary significantly based on your location. Please Contact Us if you are needing any shipping updates on your purchase.

Returns:

How do I return my item/s?

  • Email us here to receive an ATR (Authority To Return) form
  • Pack all item/s as they were sent to you along with your completed ATR form to the supplied address.

How long do I have to return my items?

  • All products are to be returned to us within 30 days from date of delivery.
  • Items must be returned in the original, and undamaged, manufacturer's packaging
  • Items within the packaging must be in original condition
  • Part numbers on the returned items must be clear and undamaged
  • Items must be received by Moto Explorer within 10 working days of being shipped
  • Navigation Devices and associated products will not be refunded for a change of mind if there are ANY signs of fitment, set up, usage or modification.
  • All returns are reviewed on a case by case basis, and are not approved until assessed by a member of our Team and deemed resalable.

How much does it cost to return my item/s?

  • Freight charges for returning goods to Moto Explorer will be at the customer's expense, with exception of faulty items, and items received as a result of a picking o packing issue. A prepaid Australia Post postage label will be supplied in that instance.
  • Should we find a returned item to not be resalable, we will charge return postage costs to you.
How long does it take to process my Exchange / Return or Refund?
  • Moto Explorer asks that you allow up to 5 business days for us to process and ship your exchange or process your refund once your return has been received and approved.
  • For refunds, 3 to 5 business days should be allowed from the date Moto Explorer processes the refund.
  • Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange if thisis the case. 
  • Please Contact Us if you are needing an update on the progress of your return or warranty item.